Getting your digital safety plan in order

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While outages and “digital emergencies” are rare, they do happen. As with any type of emergency planning, knowing what to do beforehand helps everyone stay calm and reach a quicker resolution. 

Ask for your partner’s emergency protocol and share it internally.

  • Who/what is the first line of defense? Second? Third? 
  • Do they have a phone number, or do they prefer an email, text message, or a direct message in Slack? 
  • What happens during business hours? 
  • Do after-hours protocols vary? 
  • What is the standard response time? 

Clarify this with your partner and communicate it to your teams so everyone has the information in case you’re out. 

Outline your YMCA emergency protocol and share it internally.

  • Define emergency: branch closure, weather issue, site down, major site error, etc. 
  • Who needs to be notified within Digital, Marketing, and IT?
  • Who should get notified for Ops? VPs, execs, Membership, Customer Service? 
  • Who/what is the first line of defense? Second? Third? 
  • What happens during business hours? 
  • What is the after-hours plan? 
  • How do you accommodate for vacations and PTO? 

Document this and share it via email, your intranet, or wherever your teams store and access information. 

Please note the Core Team is not involved with hosting any Open Y websites, so we’d be following the exact same protocols as you and your partners. 

Wishing you 99.9% uptime! 
The Open Y Core Team  
 

December 2019